Refund policy
100% Replacement Guarantee
We offer replacement in the following cases:
- Product is damaged or defective
- Wrong item delivered
- Wrong size received
- Wrong color or style received
- Missing or incorrect quantity
In such cases, the item will be replaced with a new product as per your preference, subject to availability.
Size Exchange
We offer easy size exchange.
- Request must be raised within 3 days of delivery
- Product must be unused, unwashed, and with original tags intact
Exchange Policy Terms
- First exchange: Free
- Second exchange: ₹200 charge applicable
If a second exchange is required, the product must be self-shipped by the customer.
How to Request Exchange
- Go to the “Return / Exchange” section on our website
- Enter your Order ID and registered email
- Select the product and preferred size or variant
- Submit your request
Once approved, reverse pickup will be arranged (first exchange only).
Return Eligibility
We accept returns only in the following cases:
- Damaged product
- Wrong item delivered
We do not accept returns for preference, dislike, or fit issues.
Conditions for Acceptance
- Product must be unused and unwashed
- Tags must be intact
- Product must be returned in original packaging
- Requests must be raised within the allowed time
Products not meeting these conditions will not be accepted.
Important Notes
- We provide reverse pickup only for the first exchange
- For second exchange, customer must self-ship the product
- We do not offer exchange or returns outside India
💳 Refund Policy
Refunds are processed only in the following cases:
- Damaged product
- Wrong item delivered
Refund Process
- Refund is initiated after product inspection
- Processed within 5–7 working days
COD Orders
Refunds for COD orders will be processed via bank transfer or UPI
Refund Type
- Refunds are issued to the original payment method or via store credit, depending on the case
❌ Cancellation Policy
- Orders can be cancelled before dispatch only
- To cancel, email us with your Order ID and registered email
Once shipped, orders cannot be cancelled.
📩 Contact
For any queries related to orders, sizing, or exchanges:
Email: contact.thetrousertown@gmail.com
Response Time: Within 24–48 hours